1. Introduction
Welcome to Eventaly! These Terms and Conditions (“Terms”) govern your use of the Eventaly platform and services (“Services”). By using our Services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Services.
Eventaly Limited is a limited company registered with Companies House trading as Pedddle. Company number: 14897723.
2. Definitions
“Organiser”: The individual or entity that creates and manages events on the Eventaly platform.
“Participant”: The individual or entity that applies to participate in events managed by Organisers.
“We”, “Us”, “Our”: Refers to Eventaly.
“Platform”: The Eventaly website and associated services.
“Plan”: Refers to either the ‘Silver’ or ‘Gold’ subscription payment options outlined in the Pricing page https://eventaly.com/subscription/organiser/.
3. Services Overview
Eventaly provides a platform that allows Organisers to manage events, accept applications, and communicate with Participants. We also facilitate payment processing through Stripe or BACS.
4. Account Registration
Organisers and Participants must create an account to use the Services.
You must provide accurate and complete information during registration.
You are responsible for maintaining the confidentiality of your account credentials.
5. Event Management
Organisers can create events, set up stall types, manage applications, and communicate with Participants.
Participants can apply to events, update their profiles, and communicate with Organisers.
Organisers can display or link to their booking conditions within the platform, but these conditions are specific to each organiser and are not controlled or endorsed by the platform.
6. Fees and Payments for Organisers to Eventaly
Plans and Subscriptions
Pay-As-You-Go: Eventaly takes a percentage per booking.
Silver & Gold Paid Plans: Organisers may choose to purchase Silver & Gold plans via an annual subscription (which offers a discounted rate) or a four-payment installment plan. Eventaly reserves the right to adjust Plan fees, with a minimum of three months’ prior notification.
No percentage is taken from bookings; Organisers pay a subscription fee upfront at the start of the ‘Plan’. The ‘Plans’ are valid for 12 months from the date payment is made, and dates can be added for the following year but ‘The Plan’ needs to be kept active. Organisers who have purchased the ‘Silver Plan’ can not exceed 20 event/market dates per 12 months, and in doing so will incur extra fees to the difference of price of Silver Plan and price of Gold Plan.
To ensure uninterrupted access to all features and functionalities, including the ability to host events beyond subscription expiry, Organisers must maintain an active subscription. Failure to renew subscription results in: Limited account access; Event deactivation; Loss of event applications.
Installment Plans: Organisers can choose to pay for their chosen ‘Plan’ in four equal installments. These installments are due quarterly, with the first installment due at the start of the ‘Plan’. Failure to make an installment payment within 14 days of the due date may result in the suspension of the ‘Plan’ and a return to the Pay-As-You-Go fee structure until the outstanding balance is paid. Additionally, organisers choosing to utilise BACS as their preferred payment processing method for Participants will have the ability to send invoices suspended until the payment is made.
Automatic and ongoing renewal with Installment Plans: After the initial one-year term, the ‘Plan’ will automatically renew annually, and a payment for each quarterly renewal will be taken automatically until the ‘Plan’ is cancelled or altered by the Organiser.
Note: While installment plans offer flexibility, please note that the total cost over the year will be higher than paying for the ‘Plan’ in one annual payment.
Please refer to the Pricing page for up-to-date plan costs https://eventaly.com/subscription/organiser/.
*The total number of market dates per year on Eventaly refers to each individual market date rather than each venue with some exceptions. For example, a market running over three consecutive days, with Participants being invoiced separately for each date – counts as three market dates. However, if the same Participants trade across all three days and are invoiced only once, it counts as one market date. For PAYG customers the number of dates are irrelevant but cost depends on revenue at a market and it might be cheaper to utilise a plan.
Note: Participants do not get charged by Eventaly to use the platform. All transactions are between the participants and organisers
7. Payment Processing
Default payment processing is handled through Stripe*. By using our Services, you agree to Stripe’s Connected Account Agreement. Please note: Stripe fees apply.
BACS* is offered as an alternative method of payment processing on the Platform but certain functions are manual for the Organiser using this option.
Eventaly is not responsible for any issues related to payment processing. Please refer to Stripe’s terms for more information.
8. Cancellations and Refunds
Event cancellation and refund policies are determined by the Organisers.
Eventaly is not responsible for issuing refunds or handling disputes between Organisers and Participants.
9. Use of the Platform
You agree to use the Platform in compliance with all applicable laws and regulations.
You must not use the Platform for any unlawful or fraudulent activities.
10. Intellectual Property
All content on the Platform, including text, graphics, logos, and software, is the property of Eventaly or its licensors.
You may not use, reproduce, or distribute any content from the Platform without our express written permission.
11. Privacy and Data Protection
Eventaly is committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Our Privacy Policy, which forms part of these Terms, explains how we collect, use, and protect your personal data. You can find our Privacy Policy here – https://eventaly.com/privacy-policy/. By using our Services, you consent to the data processing activities described in our Privacy Policy.
11.a Data Processing Agreement
Where Eventaly acts as a data processor for an Organiser (data controller), a separate Data Processing Agreement (DPA) will be entered into between the parties to comply with Article 28 of the UK GDPR. This DPA will outline the specific details of how Eventaly processes personal data on behalf of Organisers, including the purposes of processing, the types of data processed, security measures, and data transfer arrangements.
11.b Data Subject Rights
Eventaly is committed to respecting your rights as a data subject. If you have any questions or requests regarding your personal data, please contact us at [email protected].
You have the following rights under the UK General Data Protection Regulation (UK GDPR):
- Right to Access: You have the right to request access to your personal data that we hold. This means you can ask us for a copy of your personal data, along with information about how we process it.
- Right to Rectification: You have the right to request that we rectify any inaccurate or incomplete personal data that we hold about you.
- Right to Erasure: You have the right to request that we erase your personal data from our records, in certain circumstances.
- Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal data, in certain circumstances.
- Right to Data Portability: You have the right to request that we provide you with your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller.
- Right to Object to Processing: You have the right to object to the processing of your personal data, in certain circumstances.
To exercise any of these rights, please contact us at [email protected]. We will respond to your request within a reasonable timeframe.
Please note that we may need to request additional information from you to verify your identity before we can process your request.
12. Limitation of Liability
Eventaly is not liable for any indirect, incidental, or consequential damages arising from your use of the Platform.
Our total liability to you for any claims arising from your use of the Platform is limited to the amount you have paid us in the past six months.
13. Indemnification
You agree to indemnify and hold Eventaly harmless from any claims, damages, or expenses arising from your use of the Platform or violation of these Terms.
14. Termination
We reserve the right to terminate or suspend your account at any time without notice, for any reason.
You may terminate your account by contacting us. Upon termination, you must cease all use of the Platform.
15. Changes to Terms
We may update these Terms from time to time, including any changes to our privacy and data protection practices. We will notify you of any changes by posting the new Terms on the Platform. Your continued use of the Platform after any changes to the Terms constitutes your acceptance of the new Terms.
16. Governing Law
These Terms are governed by and construed in accordance with the laws of England and Wales.
17. Email Fair Usage Policy
Your use of Eventaly’s email capabilities is subject to our Email Fair Usage Policy, which outlines the acceptable use of our email services to ensure relevant and respectful communication.
Email Use Guidelines
Eventaly’s email service should only be used for event-related communication. This includes sharing updates, schedules, invoices, and other transactional communications directly related to the event.
Sending unsolicited or promotional emails unrelated to the event is strictly prohibited.
Bulk marketing emails are not allowed and go against the purpose of our email service.
Organisers must refrain from using the email service for personal, non-event-related communications.
Organisers should maintain a reasonable frequency of emails to avoid overwhelming participants. Excessive emailing may lead to complaints and negatively impact the user experience.
Best Practices for Email Communication
Ensure all email content is relevant to the event and provides value to the participants.
Avoid including unnecessary information that does not pertain to the event.
Maintain a professional tone in all communications.
Proofread emails for spelling and grammatical errors before sending.
Comply with all applicable laws and regulations regarding email communications, including anti-spam laws.
Include an option for participants to opt-out of non-essential communications if applicable.
Enforcement
Eventaly reserves the right to monitor email usage to ensure compliance with this policy.
Participants can report any misuse of the email service to Eventaly support.
Violations of this Fair Usage Policy may result in the suspension of email privileges.
Repeated or severe violations can lead to the termination of the organiser’s account.
Disputes regarding the enforcement of this policy can be addressed by contacting Eventaly support at [email protected]
18. Image/Media Upload
Ownership and Copyright
You must own the copyright to any image or media you upload or have obtained the necessary permissions from the copyright holder. This includes photographs, illustrations, videos, and any other visual content.
Uploading any content that infringes on the copyright, trademark, or other intellectual property rights of others is strictly prohibited.
License and Usage Rights
By uploading an image or media, you grant Eventaly and the event organiser a non-exclusive, royalty-free license to use, reproduce, and display the content on the platform. This license is worldwide and applies to all current and future Eventaly platforms and services.
This license allows Eventaly and the event organiser to use your content for the purpose of promoting the event or your application to the event. This includes, but is not limited to, displaying the content on the event page, in social media posts, and in marketing materials.
Eventaly and the event organiser will not use your content for any other purpose without your explicit consent.
You retain full ownership of the copyright to your content and are free to use it in any way you see fit, including granting licenses to others.
Prohibited Content
In addition to infringing content, you may not upload images or media that are defamatory, obscene, or offensive.
Violate any applicable laws or regulations.
Contain any personal information about others without their consent.
Responsibilities of Users
Both participants (attendees of events) and organisers are responsible for ensuring that any content they upload complies with this policy.
Participants and organisers are solely responsible for any consequences resulting from the unauthorised use of copyrighted images or media.
Content Removal and Moderation
Eventaly reserves the right to remove any content that violates this policy or that it believes may infringe on the rights of others.
Eventaly may also take other measures, such as suspending or terminating accounts, in cases of repeated or serious violations.
19. Contact Us
If you have any questions about these Terms, our privacy practices, or the Data Processing Agreement, please contact us at [email protected]